Return Policy
We try our best to make sure our customers are satisfied with their order but sometimes returns and cancellations are necessary. Sometimes things may not always arrive as expected; with that in mind we offer a 14 day return policy.

Unopened Items
Unopened and unused items can be returned within 14 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items
Opened items are not elligible for returns. this includes:

• Items that have been opened or removed from the packaging
• Items that have visible indications that the packaged has been opened
• Opened cases that are no longer factory sealed

Clothing and Apparel
Used or worn clothing, apparel, halloween costumes, and accessories may not be returned.

Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 14 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

• Minor cosmetic paint issues
• Minor package wear standard from the manufacturer

How to Return an Item
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

• Email: contact@legendztoys.com
• Phone: 562-281-5004 (Please leave a message including order number)

Return Shipping - Domestic Customers
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through our support team (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Refunds
Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. Credit Cards: Typically, 3-5 business days

• PayPal: Depends on your PayPal original source of payment. PayPal states up to 14 days.

Refused and Undeliverable Shipments A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be eligible for Flat Rate Shipping.

Restocking Fees
We typically do not assess restocking fees but reserve the right to do so in some situations:

• Returned shipment contains missing, damaged, or opened items
• Merchandise inspected by Customs
• The return was received after the 14 day return window

Our Customer Service team will contact you with any general concerns prior to issuing a refund.

Cancellation Policy
Legendz Toys offers a flexible cancellation policy to give you as much opportunity as possible to cancel items before they ship.

Pre-orders
Most pre-orders may be canceled at any time before the item arrives. If you cancel a pre-order item before arrival, a refund will be issued. Payment for pre-orders is processed immediately upon checkout. To cancel a pre-order contact our support team for assistance.

If you wish to cancel pre-orders that require a down payment, you must contact customer service.

Shipments
When items are added to a shipment, we begin the process of fulfilling your order. Once this happens items can no longer be canceled. Shipments are created when:

• You place an order for in stock items and request that they ship immediately.
• Pre-orders that have arrived and were requested to ship immediately upon arrival.

Cancellation due to non-Payment or Fraud
Payment for all items must be received immediately. If payment is not received or fails, the order will be automatically canceled.

Legendz Toys cooperates fully with investigating law enforcement agencies regarding customer fraud. Legendz Toys reserves the right to release customer information to a Law Enforcement Agency that is lawfully investigating fraud. Legends Toys reserves the right to file civil or criminal charges against any customer or entity that attempts to defraud the business or its employers with local, federal, and state Law Enforcement Agencies.